Thank you for shopping at JupeganShop. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. Our return process is straightforward and designed to provide total transparency.
1. 30-Day Return Window
You have 30 days from the date you received your item to request a return. To be eligible for a return, your item must be unused, unwashed, in the same condition that you received it, and in its original packaging with all tags attached.
2. Authorized Return Location (USA)
To ensure rapid processing and local tracking, all domestic customer returns within the United States are processed locally at our dedicated logistics hub.
Do not ship returns to our international corporate headquarters in Nigeria or to our overseas fulfillment warehouses.
All authorized returns must be shipped to:
JupeganShop
Attn: Returns Department
444 Alaska Avenue
Suite #AMU474
Torrance, CA 90503
United States
3. How to Initiate a Return
- Contact our customer support team via email at [email protected] or call us at +1 (956) 957-5025 to request a Return Merchandise Authorization (RMA) number.
- Clearly print your RMA number on the outside of your return shipping package.
- Securely pack your item and ship it to our US Fulfillment & Returns Hub listed above. We highly recommend using a trackable shipping service, as we cannot guarantee receipt of un-tracked packages.
4. Return Shipping Costs
Customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be your responsibility unless the item arrived damaged, defective, or incorrect due to our operational error.
5. Damaged, Defective, or Incorrect Items
Please inspect your order upon receipt. If an item is defective, damaged, or if you receive the wrong product, contact us immediately at [email protected] with your order number and photographic proof of the issue. We will evaluate the issue and provide a prepaid return shipping label to ensure a free replacement or full refund.
6. Refunds & Processing
Once your return is received and inspected at our Torrance, CA logistics facility, we will send you an email notifying you that we have received your item. We will also notify you of the approval or rejection of your refund based on the condition of the item.
If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment within 5 to 7 business days, depending on your financial institution’s processing times. JupeganShop does not charge any restocking fees for processed returns.
7. Contact Information
For any questions regarding your return or to check the status of a refund, please reach out to our team:
- Email: [email protected]
- Phone: +1 (956) 957-5025
- Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)