Track Your Order
Stay Updated Every Step of the Way
At JupeganShop, we understand how important it is to know the status of your order. That’s why we provide order tracking so you can follow your shipment from dispatch to delivery.
How to Track Your Order
Tracking your order is simple:
Place your order on JupeganShop.
Once your order has been processed and shipped, you will receive a Shipping Confirmation Email.
The email will include your tracking number and, where applicable, a link to the shipping carrier’s tracking page.
Enter your tracking number on the carrier’s website to view the latest delivery updates.
Please allow 24–48 hours after receiving your shipping confirmation for tracking information to become available.
Where Is My Tracking Number?
Your tracking number can be found:
In your shipping confirmation email.
In your JupeganShop account under My Orders (for registered customers).
If you checked out as a guest, your tracking number will be sent to the email address used when placing your order.
Delivery Time
Most orders are delivered within 1–20 business days after shipment, depending on your location, product availability, and the shipping carrier.
Please note that delivery estimates may vary during peak shopping seasons, holidays, or due to circumstances beyond our control.
Tracking Shows “Label Created” or “Pending”
Sometimes a tracking number is generated before the shipping carrier scans the package.
If your tracking status shows “Label Created,” “Pending,” or “Awaiting Carrier Pickup,” please allow 24–48 hours for the carrier to update the tracking information.
My Tracking Hasn’t Updated
If your tracking information has not changed for several days:
Verify the estimated delivery timeframe has not yet passed.
Allow additional time during weekends, holidays, or periods of high shipping demand.
Contact our customer support team if your package appears unusually delayed.
We’ll gladly investigate with the shipping carrier and keep you informed.
Tracking Shows Delivered, but I Haven’t Received My Package
If your tracking status indicates your order has been delivered but you cannot locate it:
Check around your property, including porches, mailboxes, or secure delivery locations.
Ask household members, neighbors, or your building manager if they accepted the package.
Allow up to 24 hours, as some carriers mark packages as delivered slightly before the final delivery.
If you still cannot locate your package, please contact our customer support team. We will assist you in working with the shipping carrier to investigate the delivery.
Lost Packages
If a shipment is confirmed as lost by the shipping carrier, JupeganShop will work with you to provide an appropriate resolution, which may include:
A replacement shipment, or
A refund, in accordance with our Refund & Returns Policy.
Need Help?
If you have questions about your shipment or need assistance tracking your order, our customer support team is here to help.
When contacting us, please include:
Your order number
Full name
Email address used for the purchase
Tracking number (if available)
Providing this information helps us resolve your inquiry as quickly as possible.
Thank you for shopping with JupeganShop. We appreciate your trust and are committed to ensuring your order reaches you safely and on time.