Refund and Returns Policy

Returns Policy. At Jupeganshop, your satisfaction is our top priority. We stand behind the quality of our home essentials and want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help with a straightforward, hassle-free return process.
 
30-Day Return Window 
 
We offer a strict 30-day return policy. This means you have 30 days from the date your item was delivered to request a return and postmark your package back to our dedicated US fulfillment hub. Any return requests made after this 30-day window cannot be accepted.
 
Return Eligibility & Condition
To qualify for a full refund, your item must meet the following criteria:
    • The item must be in its original, unused condition, exactly as you received it.
    • The item must be in its original packaging, including all tags, inserts, instructions, and accessories.
    • You must provide the original receipt, invoice, or proof of purchase from Jupeganshop.

Step-by-Step Return Process
To initiate a return, please follow these exact steps:
    1. Contact Support: Email our customer care team at [email protected] with your order number and the reason for your return.
    2. Receive Authorization: If your return is approved, our team will issue an authorized return tracking number along with detailed instructions.
    3. Mail Your Package: Securely pack your item and mail it exclusively to our dedicated US logistics facility at the address below.

Authorized Returns Address
Please send your authorized returns to:
Jupeganshop
Attn: Returns Department
444 Alaska Avenue
Suite #AMU474
Torrance, CA 90503
United States
(Please note: We do not accept returns sent back to our facility without prior email authorization. The buyer is responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.)
 
Damaged, Defective, or Incorrect Items
 
Please inspect your order immediately upon delivery. If an item arrives damaged or defective, or if you receive the wrong product, contact us at [email protected] within 48 hours of receipt. Include clear photographic evidence of the damage or discrepancy, and our team will issue a complimentary replacement or full refund immediately at no extra cost to you.
 
Refunds & Processing Time
Once your return is received and inspected at our Torrance hub, we will send you an email notifying you that we have received your item. We will also inform you of the approval or rejection of your refund based on the item’s condition.
 
If approved, your refund will be processed immediately, and a credit will automatically be applied to your original method of payment within 5 to 7 business days.
 
Please note that banking institutions may require additional processing time to post the transaction to your account.
 

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