Refund and Returns Policy

At JupeganShop.com, we want you to be fully satisfied with your purchase. This Refund & Return Policy outlines the conditions for returns, refunds, and exchanges.

1. Eligibility for Returns

To be eligible for a return or refund:

• Items must be unused, in the same condition as received, and in their original packaging.

• Return requests must be made within 30 days of delivery.

• Some products may be non-returnable (e.g., personalized items, digital goods). Any exceptions will be clearly stated on the product page.

2. How to Request a Return

To initiate a return:

1. Contact us via [email protected] or WhatsApp at +1 571 622 1541.

2. Provide your order number, item details, and reason for the return.

3. Our support team will provide return instructions, including the shipping address.

3. Shipping for Returns

• Customers are generally responsible for return shipping costs, unless the item arrived damaged or defective.

• We recommend using a trackable shipping service to ensure your return reaches us safely.

• JupeganShop.com is not responsible for lost or delayed return shipments.

4. Refunds

• Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.

• Approved refunds will be processed within 7–14 business days.

• Refunds will be issued to the original payment method used during purchase.

5. Exchanges

• Exchanges are allowed only for items of equal value and in stock.

• To request an exchange, contact us via [email protected] or WhatsApp at +1 571 622 1541.

• Shipping fees for exchanges may apply, unless the item is defective or damaged.

6. Damaged or Defective Items

• If you receive a damaged or defective product, please contact us within 7 days of delivery.

• Include photos of the damage or defect for verification.

• We will arrange a replacement or full refund at no extra cost.

7. Late or Missing Refunds

• If you haven’t received your refund after 14 business days, please contact your payment provider first.

• If the issue persists, contact [email protected] or WhatsApp +1 571 622 1541.

8. Policy Updates

• JupeganShop.com may update this Refund & Return Policy from time to time.

• Any changes will be posted on this page with the updated effective date.

9. Contact Us

For any questions or concerns regarding returns, refunds, or exchanges:

Address: 2 PARK PLZ STE 680, IRVINE, CA, USA
Email: [email protected]
WhatsApp/Call: +1 571 622 1541